Cornerstone Music Cafe’s Policies and Procedures

Have a look at Cornerstone Music Cafe’s policies and procedures below:

Cornerstone Music School Policy

  • No refunds or makeups will be given for lessons cancelled by the student: In order to keep the highest quality instructors on our team, we need to provide a stable income and schedule for teachers that they can plan around. With that in mind, please think of your fees as a monthly subscription to your spot in their calendar, the same as you would think of the fee for a spot on a sports team. If you choose to miss your scheduled time, you may forfeit that time. If a teacher chooses to offer a make-up for a missed lesson, it should be considered an exception and not the rule.

  • Online Lessons: In the event that a student is sick, unable to get a ride, or unable to travel due to weather, lessons will be conducted online. Teachers and students should establish the best video call platform (FaceTime, Skype, Zoom, Google Hangouts etc) when lessons begin so that both parties are prepared to move lessons online at any time. For tips on how to plan for a successful online lesson, please talk to your teacher or refer to the next section of this Student Manual.

  • Teacher cancellations: In the event that a teacher may need to cancel a lesson, a suitable substitute teacher may be brought in to teach OR the lesson will be made up. In the unlikely event that a teacher cancellation cannot be made up, a refund may be issued.

    It is very important that communication between the instructor and parent be consistent: If the instructors need to talk to you about your child’s progress they will do so at the beginning or the end of your child’s lesson.



  • Quitting Lessons: Lessons run September to June, and we require 1 month written notice in order to terminate lessons at any point throughout the year. You will be billed for 4 weeks from the day we receive written notice, whether you choose to take those lessons or not. No refunds will be issued for lessons cancelled after May 1 for the remainder of the school year.

    Notice must be given to


    Payment is due on the first of the month for the month: Payment can be set up on  automatic withdrawals on credit card or debit. If payment falls behind greater than 45 days, we can no longer guarantee a reserved spot.

    Please avoid being a no-show!: Even a call 2 minutes before a lesson is to start, is better than no call at all, although the sooner the better!

    Studio Communication: We text and email for school notifications and updates. Please ensure that is in your contact list to receive our emails. You may wish to unsubscribe from our emails and newsletters, but please note that by doing so, you may miss important information regarding your lessons and more.

Cornerstone Music In-home Policy

  • The lessons must take place in a quiet and clean environment to avoid distractions.
  • Either a parent or a guardian must stay at home during the lesson.
  • While scheduling the lesson, we give the teacher enough time to get from lesson to lesson. However, we request a little bit of flexibility in time, as we do not have control over traffic or weather. The teacher will inform you if they are going to be late.
  • If for some reason you are unable to attend a lesson, please let us know as it may save the instructor a trip.

Contact us if you have any questions.


In March 2020, when the Covid-19 crisis forced the province to shut down, all of our music lessons moved online. Students and teachers have shown adaptability and creativity resulting in online lesson success!

We are making ongoing decisions based on the guidelines put in place by the Government and Public Health Officials. As an educational institution, we will also follow the lead of the Calgary Board of Education, who has conducted extensive research on how to proceed safely. Students and teachers are permitted to meet in person once again, with 2 important caveats:


1.We ask that standard precautions are taken:

  • Please wash and/or sanitize hands upon entry and after touching any common surfaces. (Keyboards and doorknobs etc will be disinfected by the teacher between each lesson.)
  • Be mindful of distance as much as possible.
  • Masks are mandatory for all students and teachers. This may include the waiting area if you are unable to maintain a 2-metre distance.

2. If you or anyone in your household is experiencing any cold-like symptoms, we ask that you stay home. Teachers and students are required to be prepared to conduct lessons online so that we can keep our community safe without having students miss out on lessons.


Cold-like symptoms include:

  • Shortness of breath or difficulty breathing (new or worsening)
  • Fever
  • Cough (new cough or worsening chronic cough)
  • Runny nose
  • Sore throat
  • Chills
  • Painful swallowing
  • Stuffy nose
  • Headache
  • Muscle or joint aches
  • Feeling unwell, fatigue or severe exhaustion
  • Gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite)
  • Loss of sense of smell or taste
  • Conjunctivitis, commonly known as pink eye

*To move a lesson online MORE than 24 hours in advance, please contact the office.

**To move a lesson online WITHIN 24 hours, please contact the teacher directly as well.

As the Covid-19 situation may change rapidly at any time, we ask that communication be open and ongoing as it pertains to the safety of any member of our community. If at any point, you fear you may have been exposed or feel you are at greater risk, please speak to the office and/or your instructor. If you are uncomfortable speaking directly to the teacher, we are here to help you. We ask the same of our teachers and will act with your best interest in mind at all times.

*These policies will evolve as we gain more information in the months to come.

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