Cornerstone Music Cafe’s Policies and Procedures

Have a look at Cornerstone Music Cafe’s policies and procedures below:

  • Cornerstone Music Cafe’s instructors are focussed on giving your children a quality education in music.

  • We believe that communication between the instructor and parent should be consistent. Our instructors talk to you about your child’s progress at the beginning or the end of their lesson.

  • Our instructor must make efforts to find a suitable substitute teacher in case the instructor misses a lesson. The teacher will reschedule if they cannot find a replacement.

  • It is highly unlikely that the teacher does not show up for a lesson. However, if that happens, you will be entitled to a refund. This is the only instance that a refund is possible.

  • If you must discontinue your classes, we will require a one month notice. If you want to discontinue lessons for June, you need to give a notice on the payment due date for the previous month - in this case, no later than May 1st.

Guaranteed One Make-up Lesson per Year

  • If a student misses a lesson, we will be unable to give you a refund. We understand that this can occur due to several reasons, so we created the guaranteed one make-up lesson per year.
  • Before the end of lessons in June 2020, we will give you a make-up lesson free of charge. You have to actually miss a class to get this make-up lesson, as there is nothing to make-up if you come to class every week. We apologize for this strict policy. In order to keep our high standard of teachers, we ensure we give them the guarantee that they will be paid for the lessons that are already booked.
  • Please avoid being a no show. Inform us before a lesson is to start. Even a call 2 minutes before the lesson is better than no call at all.

In-home Policy

  • The lessons must take place in a quiet and clean environment to avoid distractions.
  • Either a parent or a guardian must stay at home during the lesson.
  • While scheduling the lesson, we give the teacher enough time to get from lesson to lesson. However, we request a little bit of flexibility in time, as we do not have control over traffic or weather. The teacher will inform you if they are going to be late.
  • If for some reason you are unable to attend a lesson, please let us know as it may save the instructor a trip.

Contact us if you have any questions.

GENERAL INFORMATION

Cornerstone Music Cafe
139-14919 Deer Ridge Dr SE
Calgary, AB

T2J 7C4

hours

Monday - Thursday 07:00 AM - 09:00 PM

Friday 07:00 AM - 06:00 PM

Saturday 09:00 AM - 05:00 PM

Sunday 10:00 AM - 05:00 PM

Social

Send to a friend

Send the url of this page to a friend of yours

Created by

Legal notice